cash game Privacy Policy – How We Handle Your Personal Data

When you register for a cash game account, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document to confirm that you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we also collect financial information such as your payment method details and transaction history, which is used solely for processing your transactions and complying with anti-money laundering obligations under Philippine law. We collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve the overall user experience. If you contact our support team, we retain records of those communications to ensure continuity of service and to resolve any disputes that may arise. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance. All data collection practices are governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

The personal data we collect is used exclusively for the purposes of operating and improving the cash game platform for Filipino players, and we do not use your information for any purpose that is incompatible with those stated in this Privacy Policy. Your identity and age verification data is used to confirm eligibility, prevent underage access, and comply with the licensing and regulatory requirements applicable to online gaming platforms operating in the Philippines. Transaction data is used to process your deposits and withdrawals accurately, detect and prevent fraudulent activity, and maintain the financial integrity of the platform. Technical and session data is used to monitor platform performance, identify and resolve technical issues, and protect the security of all player accounts against unauthorised access or suspicious activity. We may use your contact details to send you important account-related notifications, such as transaction confirmations, security alerts, and updates to our platform policies — we do not send unsolicited marketing communications without your explicit consent. Aggregated and anonymised data may be used internally for analytics and platform improvement purposes, but this data cannot be used to identify any individual player. Your data is never sold, rented, or traded to third parties for commercial or marketing purposes.

cash game shares your personal data only in limited, clearly defined circumstances, and always in a manner consistent with applicable Philippine data protection law. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and technology infrastructure partners — these providers are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, including in connection with anti-money laundering investigations or court orders. In the event that the platform undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with third-party advertisers, data brokers, or any organisation whose primary purpose is the commercial exploitation of personal information. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures to protect your information. If you have questions about specific data-sharing arrangements, you may contact our support team using the details provided in the FAQ.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the cash game platform is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and maintain incident response procedures to detect, contain, and respond to any potential data breaches in a timely manner. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities as required by law. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so that we can take appropriate protective action.

As a Filipino player and data subject under the Data Privacy Act of 2012, you have a number of important rights in relation to the personal information we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to be informed about how your personal data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request to our support team, and we will respond within a reasonable timeframe as required by applicable law. You have the right to request the correction of any inaccurate or incomplete personal data, and we will update our records promptly upon verification of the correct information. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. You also have the right to object to certain types of data processing and to withdraw your consent where processing is based on consent, without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team through the channels described on the FAQ page.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering, taxation, and gaming compliance. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard regulatory requirements for licensed gaming operators in the Philippines. Technical and session logs are retained for a shorter period and are used primarily for security monitoring and platform performance purposes. Where personal data is no longer required for any lawful purpose, we take steps to securely delete or anonymise it so that it can no longer be associated with any individual. If you request the deletion of your account, we will process that request in accordance with our legal obligations and will confirm the outcome to you in writing. We do not retain personal data in a form that identifies you for longer than is strictly necessary, and we review our data retention practices periodically to ensure they remain proportionate and compliant. For specific questions about how long particular categories of data are retained, please refer to the FAQ or contact our support team directly.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer on the cash game platform. When we make material changes to this policy, we will notify you by posting a prominent notice on the platform or by sending a notification to the contact details associated with your account, and the updated policy will take effect from the date it is published on this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange the closure of your account. Previous versions of this Privacy Policy are superseded by the most recent version published here. If you have any questions or concerns about this policy or our data practices, please reach out to us through the contact information available on the FAQ page.